Mukdam is a service that enables you to monitor and manage your pension information. The user registers the service via WhatsApp chat and subsequently receives a monthly report .

The goal of my project was to replace a third-party CRM system with an insourced system. The CRM system I built is used for Account management and connects to Make (an automation software) that handles the WhatsApp communication.

The CRM system contains an interface for the account manager and has full CRUD options. The backend has endpoints for the account management and specific endpoints for querying that are used by the Make processes.